hygiene and hospitality charter

Working together

to change our behaviour

OUR BUSINESS IS TO ENSURE THE HEALTH & SAFETY OF ALL OUR EMPLOYEES AND CUSTOMERS. AS A RESULT, WE WOULD LIKE TO SHARE OUR COMMITMENT TO THIS CAUSE WITH THIS HYGIENE & QUALITY CHARTER. PLEASE NOTE THAT THIS GOES BEYOND THE RECOMMENDATIONS OF THE RELEVANT AUTHORITIES AND HAS BEEN APPROVED BY OUR OCCUPATIONAL HEALTH DOCTOR.

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CLEANING

Our disinfection practices have been scaled up in all public areas of the hotel as well as in our guest rooms.

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GUEST ROOMS & BATHROOMS

These areas are disinfected with viricidal cleaning products which conform to the EN 14476 European standard.

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RE-LETTING PERIOD

Wherever possible, we will wait 24 hours before re-letting hotel rooms.

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SOCIAL DISTANCING
MEASURES

The wearing of masks is compulsory in all common areas. Floor markings are also in place to facilitate social distancing measures and hydroalcoholic gel available.

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PREVENTATIVE MEASURES

To reduce the risk of contamination, information documents, glassware and coffee machines have been removed from guest rooms.

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POINT OF CONTACT

An internal point of contact has been appointed to ensure compliance with procedures and to respond to queries from customers and employees.

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CATERING FACILITIES

Breakfast and room service are available 24 hours a day in compliance with stipulated regulations.

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Staff

All staff have received personal protective equipment and trained in disinfection procedures.

LAUNDRY

We use the laundry services of a local company, Betty Blanc, which adheres to the highest disinfection standards on the market.

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BUYING LOCAL

In order to shorten supply chains, we have always used local producers. This reflects our commitment to responsible consumption.

MEETING ROOMS

We have meeting rooms that can cater for up to 12 people, with separate areas for refreshment breaks.

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PAYMENT

We have introduced dematerialised payment methods to limit risk. Invoices will be accessible from your computer or smartphone.

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bikes

To enable you to get around Toulouse safely, we have bikes available for rental. Book now!

DINING AREAS

Seated breakfasts and lunches are provided individually. Tables will be spaced accordingly, and a one-way system will be implemented.